Why Am I Asked for a 2FA Code Every Time I Sign In?
Why am I asked for a 2FA code every time I sign in? If you’re being prompted for a two-factor authentication (2FA) code each time you sign in—even after selecting “Remember this device”—it usually means your network is assigning a dynamic IP address. When you mark a device as trusted, Innago recognizes it based on […]
Why is the Messaging Tab Not Appearing?
If you just recently signed up for Innago, you may be wondering where the Messaging features are located in the software! When you first create an account with us, the Innago menu on the left hand side does NOT include Messaging. To make this appear, you’ll need to first Verify Your Identity! Click the Settings […]
Download an Invoice as a PDF
If you ever need to download a PDF version of an Innago invoice to store for your records or print off, you can simply: Go to the Income page Locate the invoice you want to download (reminder to use the Income Page Filters to locate invoices) Click on the invoice to expand it Click Download The […]
How Long Does It Take To Get Screening Reports Back?
Innago has integrated with TransUnion for tenant Credit, Criminal, and Background screening. You may be wondering how long it will take from the moment you send an application out to a prospective tenant, to the moment the screening reports are delivered. Typically reports are returned to you within an hour of the applicant submitting their […]
How to Add Section 8 to an Existing Lease
If you’ve already added a tenant to Innago and you need to add Section 8 to their terms – you’ll need to Edit the Terms of the lease and add an additional tenant! 1. From the Innago menu on the left, click ‘Properties’. 2. Select the property, then select the unit to which you’d like to add a tenant. 3. […]
How Can I Pay for the Application Fee on Behalf of an Applicant?
Unfortunately, there is no way within Innago for a landlord to pay the fee for an application on behalf of the prospective tenant. A lot of the reason for this revolves around the legality of the screening process. The applicant is actually paying the credit bureau for their reports, then consenting to send them to […]
How Do I Clear My Cache, Cookies, and Browsing History?
A browser’s cache, cookies, and history are all designed to improve the user experience and performance of websites by storing data on a device. However, browsers like Chrome, Safari, or Edge can store up too much of this data and cause some minor issues with browser software like Innago. If you ever notice a display […]
What To Do When You’re In the Eviction Process
Let’s say you’ve decided to begin the eviction process with a tenant, and you’re wondering how to handle that in Innago. If you simply terminate your tenant’s lease, and delete any remaining invoices for them, they will no longer be able to pay through Innago! This is the easiest way for you to handle this […]
How to Delete An Application
Let’s say you issued an application out to a prospective tenant, and you no longer need that person to complete the application. Or maybe you just want to clear out some application data you have in your account! To delete an application: Go to the Applications page Click on the application you want to […]
What If I Have a Feature Request?
Innago is an ever evolving software, and we’re constantly making improvements behind the scenes to enhance the user experience! But, what if you have an idea for something you’d like to see added to the software? Maybe a tool we don’t have that could make your life easier? Or an adjustment to a feature we […]