Can I Collect Management Fees Through Innago?
As a property manager for a third-party, you may want to be able to collect your management fees from property owners directly through Innago. Currently, you can only collect rental payments from tenant users through our platform. We hope to add a feature to accomodate your needs moving forward, but for now, you’ll need to […]
How Can I Purchase or Upload Proof of Renter’s Insurance?
As a tenant, you can purchase renter’s insurance directly through Innago’s home page, or when logged into an existing Innago account. Purchasing Renter’s Insurance From the Innago home page: Tenants will go to Innago.com and click “Features” tab of the main menu at the top of the screen. Select the “Tenant” tab then click “Renter’s […]
How Do I Use My Dashboard?
When you first login to Innago, you’ll be taken directly to your Dashboard page. Here, you’ll find a variety of information that can serve as a big-picture glance at all of your properties. Quick Search At the very top of your Dashboard, you’ll have access to our Search feature by clicking the magnifying glass located […]
What Does It Mean if My Applicant Needs a Manual Review?
In some instances a potential tenant may have an application that is pending due to needing a “Manual Review” from TransUnion, our screening partners. Applications will end up in this status if the renter does not have enough credit, public record or demographic information to produce online identity verification questions. Applicants will be notified to […]
What Data Syncs from Innago to Quickbooks?
The way that data from Innago appears in Quickbooks will depend on whether you choose Customer or Class as your Property Type for your integration. The table below provides a breakdown of how data from Innago will appear based on your choice: For information on these options, and for instructions on how to integrate Innago […]
How Can I View a Transaction Report?
If you need a report that includes all of your tenant’s individual payment records, you can access this via your Transactions Report. You’ll navigate to the report by clicking the paper icon located in the bottom left corner of your screen. This will take you to your Reports page. From here, you’ll click […]
How Can I Sign Up for the Referral Program?
If you’re enjoying using Innago and looking for an additional stream of income, our referral program is just for you. Jump to a Section How Does It Work? How Much Can I Earn? How Do I Sign Up? What if I Didn’t Receive an Activation E-mail? How Will I Receive My Referral Payments? How Can […]
How Do I Receive My Referral Payments?
Once you’ve signed up for our Affiliate Program, you’ll be able to login to your affiliate portal to manage how you’ll receive your referral payments. If you haven’t signed up for an affiliate account yet, please click here for more information. From the affiliate portal home page, you’ll click “My Profile” on the main menu […]
How Do I Make Announcements to My Tenants?
Being able to quickly and effectively communicate with multiple tenants can save you time, and helps all of your tenants feel informed. The Announcements feature empowers you to do just that, in a modern, visually appealing way. Whether you need to announce a community event, give a property-wide maintenance notice, reach out to overdue tenants […]
Tenant Credit Reporting
Tenants interested in building their credit while making rent payments can enroll in our credit reporting service directly from within their account. They’ll get started by simply clicking the “Credit Reporting” tab on their main menu. Tenants will then click “Get Started” to proceed. From here, they can either choose the […]