Innago Help Center

Advice and answers from the Innago Team

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01. Getting Started with Innago / Dashboard
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How Do I Add a Tenant When the System Says, “Email Already Exists” ?

If you are seeing the ‘email already exists’ error message when trying to add your tenant to a lease in Innago, it’s most likely that the tenant mistakenly signed up for a landlord Innago account with that email address. In Innago, an email address can only be associated with a single account type (i.e., Landlord […]

Verified and Unverified Tenants

When a tenant is added to Innago we send them an email with a verification link. If the tenant has followed that link, they will be listed in Innago as Verified. If they have not yet followed that link, they will be listed as Unverified. Unverified tenants do not receive system emails (e.g. automated invoice […]

Adding a New Tenant to an Existing Group

If you’ve already added a group of tenants to Innago, you can add an additional tenant to that group. 1.  From the Innago menu on the left, click ‘Properties’. 2.  Select the property, then select the unit to which you’d like to add a tenant. 3.  Make sure the correct lease is selected. If it […]

How Can I Edit/Update my Tenant’s Email Address?

To edit a tenant’s contact information: From the Innago menu on the left, click ‘Tenants.’ Use the tenant filters to find the tenant you’d like to edit. Select the tenant and, in the upper right-hand corner click the three stacked dots, click ‘Edit Tenant.’ Here, you can update their contact info including email address. Please […]

Resend Tenant Verification Link

If your tenant has not yet verified their account, you can resend the email notification containing the verification link. 1.  From the Innago menu on the left, click ‘Tenants’. 2.  Select the tenant to whom you would like to re-send a verification link.  3.  In the top right corner, click the three stacked dots, and […]

How to Delete a Tenant?

It's not possible to entirely delete a tenant in Innago. If you want it to be as if the tenant never existed in Innago, we could have them removed for you. Just let us know the name of the tenant you want deleted. If by deleting a tenant, you meant that you wanted to 'move […]

Setting Up Existing Tenants

You can add tenants into Innago that are already on an active lease, even if the lease began before you started using Innago. To add a current tenant to Innago: 1. From the dashboard, click ‘Add Tenant’.2. On the left side of the screen, you’ll see a list of properties you’ve already added into Innago. […]

How Do I Add a New Tenant?

You can quickly add a new tenant or group of tenants to Innago. 1. Go to the ‘Dashboard’. 2. Click ‘Add Tenants’ in the upper-right-hand corner of the screen 3. Select the property to which you’d like to add tenants and click the ‘Next’ button. If your property has not been added to Innago yet, […]

How Can I Move My Bank Account from One Business Entity to Another?

Bank accounts in Innago are associated with business entities. That could be an LLC, a corporation, or a sole proprietorship. When adding a bank account to Innago, you will be prompted to first assign it to a business entity. To switch a bank account already added to Innago to a different business entity, follow the […]

Verifying via Micro-Deposits

If your bank does not offer the ability to instantly verify your account, or if you’d prefer not to do so, you can verify using micro-deposits.​You will enter in your account and routing numbers. Two deposits, each less than ten cents will be sent to your account.​If the micro-deposit service is initiated on a business […]