Verifying via Instant Verification
More than 80% of financial institutions offer you the ability to instantly verify your bank account. To do so, you’ll enter in your username, password, and any authentication information your financial institution requires. If you experience an issue adding your bank account to Innago via instant verification, and you've double checked the information you've entered, […]
Verifying via Micro-Deposits
If your bank does not offer the ability to instantly verify your account or if you’d prefer not to do so, you can verify using micro-deposits.You will enter in your account and routing numbers. Two deposits, each less than ten cents will be sent to your account. To verify your bank account via micro-deposits: 1. […]
How Do I Add a Bank Account? – Landlords
Before adding a bank account to Innago, you must first verify your identity. For help verifying your identity, please see the following article here. Once verified, you will have to create a business entity. You can then add a bank account by following these instructions: 1. From the Innago menu on the left, click ‘Settings’ […]
How Do I Add HOA Properties?
Once the HOA feature has been enabled on your account, you can start adding HOA properties and "units" to the system by following the steps below. For instructions on how to enable HOA Tools, please click here. 1. From the Innago menu on the left, click "Properties"2. In the top right corner, click "New Property"3. […]
How Do I Convert Existing Properties Into HOA Properties?
If you have existing properties/units that need to be converted to have HOA Tools available, then follow these steps: 1. From the Innago menu on the left, click "Properties"2. Select the property you wish to convert. 3. In the top right corner, choose "Edit Property"4. Select "Yes" for ‘Does this property have units managed by […]
Adding Owners for an HOA
Once your HOA properties and units have been set up, it’s time to add your owners to these properties! You can do this with the following steps: From the Innago menu on the left, click ‘Dashboard.’ Choose 'Add Tenants/Owners' in the upper right-hand corner of the screen.Select the property to which you’d like to add […]
How Do I Enable HOA Tools?
Innago is not only for landlords and tenants! We have several users that take advantage of our HOA features as well. For more information on all the ways you can use Innago to manage your HOA, take a look at this brief video: https://vimeo.com/880540754 To enable HOA Tools on your account: 1. At the bottom […]
Separate Contact Information for Each Property
Tenants are provided contact information for the property in which they live. By default, the displayed contact information will be your company contact information (as listed in your profile). You can, however, assign different contact information to be displayed for each property. 1. From the Innago menu on the left, click ‘Properties’. 2. Select the property […]
How Do I Add Late Fees to a Property?
Late fees can be added from your account settings and applied to all properties by default. They can also be added on a property-by-property basis. Property settings will always override account settings, so you can customize as needed. To change late fee settings for your account as a whole: 1. From the Innago menu on […]
How Do I Transfer Security Deposit Funds to a Separate Bank Account?
If your state requires you to store your tenants security deposits in a separate bank account or if you simply wish to avoid your funds from commingling, we can have these funds transferred to you to a separate bank account of your choice. You can select a security deposit bank account by – To assign […]