What Happens if a Tenant’s Payment Fails?
There are a number of reasons an ACH transaction that has been successfully submitted can ultimately fail. The most common reason is due to insufficient funds in the originating account. When a transaction fails, we immediately alert both you and the tenant of the failure and its cause. Due to the failed transaction, a $25 […]
Grouped Invoices vs. Individual Invoices
There are two ways to assign your rental invoices in Innago: to all tenants on a lease as a group, or to each tenant individually. Grouped Invoices: Grouped invoices help you enforce the Joint and Several Liability Clause if it's included in your lease. A Grouped invoice is sent to an entire group of tenants […]
What Happens if My Tenant Makes a Payment Before I Have Added a Bank Account to Innago?
Once your tenants are added to a lease along with their email address in Innago, they have the ability to make payments. If your tenant makes a payment before you’ve had the chance to add a bank account, we hold these funds for you until you add a bank account to Innago. You’ll be able […]
How Can My Tenant Pay for Multiple Months in Advance?
If you have already added your tenant(s) to Innago, your tenant(s) will only see the next month’s invoice in their Innago account. Whenever an invoice is paid, the next month’s invoice will appear. So, if your tenant(s) wants to pay for three months, they could pay for this month, then next month will appear. They […]
How Long Does It Take to Process My Funds?
When a tenant submits a payment electronically through Innago, we send the funds to you as quickly as possible. In most cases, you will receive your payment after just one business day. Please keep in mind, funds only process on business days during business hours (for banks that means 9am-5pm EST, Monday through Friday). If […]
Downloading a Spreadsheet of Invoices
You can download a spreadsheet of your invoices using the Innago Export feature. You can easily see all your rental and other income, including separate columns for any line items (such as late fees, CAM charges, etc). The file will download in a CSV format. If you’re not familiar, a CSV file is a standard […]
I Accidentally Deleted an Invoice. How Can I Recover This?
If you have deleted an invoice by mistake, you can simply create a new invoice to add back to your account. To create a new invoice: From the Innago menu on the left, click ‘Income.’ In the top right corner, click ‘New Invoice.’ You must first choose a property, unit, lease, and the tenant(s) for […]
Deleting Invoices
When you delete an invoice in Innago, the invoice will also be permanently deleted from your tenant’s account as well.1. From the Innago menu on the left, click ‘Income’.2. Select the invoice you would like to delete.In the top right side of the invoice, click ‘Delete Invoice’. 3. If the invoice includes eCheck or Credit […]
Exporting Invoices
All invoice data in Innago can be exported as a CSV file. If you’re not familiar, a CSV file is a standard file that can be opened in Excel and most other accounting platforms.1. From the Innago menu on the left, click ‘Income’.2. In the top right corner, click ‘Export’.3. A CSV file will automatically […]
Crediting an Invoice
Crediting your tenant reduces the amount of money your tenants owe without changing the total due. For example, if your tenant has mowed the lawn this month and you would like to reduce their rent by $50 to compensate them for their service, you can do so by giving them a credit. 1. From the […]