Why Can I Only See 12 Invoices for My Month-to-Month Lease?
If you have set up a month-to-month lease in the system, Innago by default only shows you the next 12 months invoices. Rental invoices will automatically be generated until this lease has been terminated. Please note, your tenant will not be able to see all these invoices on their end, they'll only be able to […]
Viewing Your Invoice History
In Innago, we record and keep a log of all changes made to any invoice. This can be helpful when trying to understand failed transactions, waived late fees, or any other alterations you or another user may have made. Invoice history contains the change or activity that took place, the date it occurred, and who […]
An Invoice is Missing
Sometimes, when you go to the Income page, you won't immediately see an invoice you're looking for. Always remember, Innago displays invoices due in the current month by default. So, if today is April 30th, you will not see May invoices when you first go to the Income page. To search for additional invoices, click the […]
What Does 'Processing' on the Income Page Mean?
‘Processing’ on an invoice means that the tenant has already made the payment for that invoice, but this money has not yet been collected by us. It basically means that we have not yet received these funds from your tenant’s financial institution, and we are still waiting to receive these before we can deposit them […]
Using Filters to Find Invoices
Invoice filters offer a powerful way to generate reports and find the exact invoice you’re looking for. To better filter your invoices, click the filter bar in the top left of the Income page (just below the word 'Income'). Here, you’ll see a number of options: 1. Property – you can view invoices for a specific […]
How Can I Record Additional Payment Methods?
We generally avoid offering those services such as Venmo, Zelle, Paypal, etc; as options as they technically compete with our online payment service. We do have a work around to help you with this. You can select Check or Money Order. Both of these allow you to enter a "Check Number" or "Money Order Number" […]
How Can I Track My Payments?
Want to know when to expect an upcoming deposit after a tenant submits a payment? We’ve got you covered with our Track Payment feature. When a tenant submits a payment, you can track the status of that deposit by navigating to the Invoice from the Income page (be sure to use the Filter at the […]
Waiving Late Fees
Sometimes, it's important to forgive your tenants for late fees. Innago allows you to waive your tenant’s late fees should you wish to do so. 1. From the Innago menu on the left, click ‘Income’.2. Search for and select the invoice with late fees you want to waive.3. On the top of the invoice, click […]
How Can I Prorate my Tenant’s Invoice?
When adding a tenant to Innago, on the right-hand side of the screen you’ll see an option to View/Edit Rent Schedule. This feature allows you to see a list of all the invoices that will be generated for the lease you are creating. Please note, that if your lease is month-to-month, you'll only be able […]
Adding Items / Fees to an Existing Invoice
You may want to attach an additional fee to a tenant’s existing invoice, such as a maintenance fee, parking fee, or a utility bill. To add a fee to a current invoice: 1. From the Innago menu on the left, click ‘Income’. 2. Select the invoice to which you’d like to add a fee. 3. […]