Creating a Custom User Role
When creating a sub-user, if the preset roles do not provide you the level of control you require, you can easily create custom permissions using the custom role option. You can set varying access levels for all the features in your Innago account which are listed on the right-hand side of the screen. The three […]
Adding a User Without Access to Bank Account Information
In Innago, you can choose between four preset users, or you can customize your own user role. For instance, the Property Manager role type currently gives this user access to your bank account settings, from where they can add and delete bank accounts. If you do not wish to give your user access to your […]
Deactivate or Delete a User
If you need to deactivate a user’s access to your account, you can remove them by: 1. From the Innago menu on the left, click ‘Users.’ 2. Find the name of the user you would like to remove from the list displayed. 3. On the second-to-last column of the list you will find the ‘Status’ […]
Can I Add Multiple Users to My Account?
If you have business partners, assistants, or even property owners you’re working that you want to grant access to your account, you can accomplish this by adding them as “sub-users” in Innago. To enable this feature: 1. In the bottom left corner of your screen, click the gear icon to access your Settings. 2. Under the […]
How Can I Cancel My Payment? – Tenants
If you submit a payment, there's only a limited window of time where you'll be able to cancel it afterwards. Payments can only be cancelled the same day they were submitted, before the daily cut-off times for both ACH and card payments. If your payment hasn't been processing past the cancellation window, you'll follow these […]
When Adding My Credit Card, I'm Seeing an 'Address is Incorrect' Error Message. Why?
If you are seeing the incorrect address message when trying to add your card, you will need to call your card company to double check the address is on file. We do an AVS match with credit cards that is more rigorous than most companies. For example, you may have noticed that when you make […]
How Can I Make a Payment? – Tenants
To make a payment through Innago, you can follow the steps below: Log into your Innago account. If you have previously logged into your account, click this link to directly access our login page – https://my.innago.com/loginIf you have not yet logged into your account, please check your email to see if you've received an email […]
How Do I Add a Bank Account? – Tenant
How to Add Your Bank Account to Innago 1. From the Innago menu on the left, click on 'Settings'.2. Click on 'Bank Account'.3. Select 'New Bank Account'.4. Click the check-mark on the pop-up and then click 'Accept'.5. Here, you can choose to verify your account via Instant Verification or Micro-deposit Verification. Verifying via Instant Verification […]
How Can I Download a Receipt of My Invoice?
To download a receipt of your invoice: Log into your Innago account. From the Innago menu on the left, click ‘Payment History’. Select the invoice you wish to download. In the top right-hand corner of the invoice, click ‘Print Invoice’. This will open your invoice in a new tab. You can download the invoice onto […]
I Am Having Trouble Completing My Rental Application
If you are having difficulty completing your application, there are a few common scenarios that you may be facing: Manual Review – If you have entered any incorrect personal information while filling out your rental application, our screening partner, TransUnion (TU), might require a manual review. In this case, you will see an alert on […]