How Do I Record Expenses?
An expense is any cost you may have incurred while managing your rental business. To add an expense to your account: 1. From the Innago menu on the left, click on ‘Expenses’.2. In the top right corner, click ‘New Expense’. 3. You must first choose the date, property, unit and payee for whom you’d like […]
Downloading Your Expense Data
You can download expense data to your device in two ways: 1. As a PDF document – To download your expense information as a pdf, in the top right corner of the Expenses screen, click on ‘Download PDF’.2. As a CSV File – To download your expense information as a csv file, in the top […]
Adding a New Payee
A payee is someone to whom you have paid or will pay money in the form of an expense. When recording an expense, you can select from a list of existing payees or create a new one by clicking Add Payee. Here, you can enter payee contact information and save the payee for future use. […]
How Do I Record Income Not Received From Tenants?
Often times you'll need to record what we refer to as a "negative expense" to accurately calculate your net profits. When you receive any income outside of what you've invoiced your tenants, such as tax refunds, reimbursements, credits, etc., you can easily account for this by using your Expenses page. To add a negative expense […]
Expenses Feature
Expenses include any costs you may incur while running your rental business for tasks such as maintenance, legal, management etc. It’s important to record these to track the health of your business and to prepare for tax season. Innago helps you to keep track of your business expenses for each property, unit, and business entity. […]
Turning Maintenance Requests On/ Off
The Maintenance Requests feature is turned on by default in your Innago account. This means tenants are able to submit maintenance requests to you through the Innago platform. If you have a different method of receiving and managing maintenance tickets and do not want your tenants to submit via Innago, you can turn this feature […]
Maintenance Consent
Tenants can now give their consent when submitting maintenance requests. When submitting a maintenance request, tenants must either provide their consent for maintenance personnel to enter the dwelling or they must deny it. When reviewing a maintenance request for a tenant, be sure to check to see if consent was granted.
How Do I Forward a Mainenance Request/Ticket?
Easily forward a maintenance request to your maintenance personnel to inform them of the issue and keep them in the loop. 1. From the Innago menu on the left, click ‘Maintenance’. 2. Select the maintenance ticket you would like to forward. 3. In the top right corner, click ‘Forward Ticket’. 4. Enter the email address of person you'd like […]
How Do I Close a Maintenance Request/Ticket?
Once you have dealt with a maintenance ticket, you can mark it as resolved. 1. From the Innago menu on the left, click ‘Maintenance’. 2. Select the maintenance request you would like to mark as resolved. 3. In the top right corner, click ‘Resolved’. 4. Your maintenance request will now be marked as resolved. You […]
Creating a Maintenance Ticket
Maintenance tickets and requests allow you to keep track of any work orders you need to take care of. 1. From the Innago menu on the left, click ‘Maintenance’. 2. In the top right corner of the screen, click ‘New Maintenance’. 3. Here type out the name, description, property, and category of the request. You can also attach […]