How Can I Enable Two Factor Authentication (2FA) for My Innago Account?
Two Factor Authentication is a feature that strengthens security access by requiring two identity verification methods whenever you log into Innago. To enable two-factor authentication for your Innago account, follow the steps below: From the Innago menu on the left, click on the ‘Settings’ gear icon located at the bottom left-hand corner of the page. […]
Billing Settings: Can I Absorb the ACH/Credit Fees for My Tenants?
In Innago, you have the option to cover any ACH or credit/debit card fees for your tenants. In order to make this update, just follow these instructions: Go to “Settings” from your Dashboard. Click the Billings Settings page. Toggle “ON” the fee you would like to cover for your tenants. Click “Save”. If you enable […]
Payment Notifications
Payment Notifications notify you via email whenever a tenant pays their rent online. To enable these: 1. At the bottom of the Innago menu, click ‘Settings’ (the gear icon). 2. Then select ‘Notifications’ tab. 3. Here you will see options to receive notifications for various things such as when a tenant has made a rent payment or signed […]
SMS Text Notifications
SMS text notifications provide a convenient and effective way to help your tenants stay informed about events that require their immediate attention like lease signature reminders, due invoices, payment failures etc. Currently we send notifications to your tenants for the following:When an invoice becomes dueWhen a previously submitted payment has failedWhen they have a card […]
How Can I Disable Late Payment Notifications for My Tenants?
There are a few ways to do this: 1) You can turn off that late notification sent to tenants from your Settings page, but this would affect all tenants. We do not have any setting to turn this off for just one particular tenant. 2) Another option is you could also remove the tenant's rental […]
Payment Reminder Emails
Innago sends your tenants payment reminder emails at the following times: • 5 days before their rent is due • On the day rent is due • Once their rent is overdue These reminder emails are sent automatically by our system to your tenants. If a tenant has already paid the entire balance on an invoice, […]
Notification Controls
You can control many of the email notifications that are sent out to you as well as those that are sent to your tenants. Innago sets some defaults for these notifications but you can change these settings if you’d like. 1. At the bottom of Innago menu, click ‘Settings’ (the gear icon). 2. Click on the ‘Notifications’ […]
How Do I Create a Listing for My Property?
Creating eye catching listing through Innago will allow you to advertise your rentals to thousands of potential renters. Follow the steps below to add a listing to Innago: From Innago menu on the left, click "Listings"In top right corner, click "New Listing" On this page, you can either select an existing property and unit and […]
Deleting a Listing
If for any reason you wish to completely delete your listing, follow the steps below: From the Innago menu on the left, click ‘Listings’. Click on the listing you wish to delete. In the upper right corner, click the three stacked dots and click ‘Delete’. Click ‘Yes’ to confirm deletion. Your listing will now be […]
Can I Publish Listings For Commercial Properties?
Currently we only syndicate residential listings created in Innago, however you can still create a listing for a commercial property and share it independently via a URL link. In order to create your commercial listing link, you'll take the following steps:Visit the Listings page from the main menuClick "New Listing", and select your commercial property […]