Innago Help Center

Advice and answers from the Innago Team

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01. Getting Started with Innago / Dashboard
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Why Does My Chase Bank Account Number Appear Differently in Innago?

If you've added a Chase bank account to Innago through Instant Verification, you may have noticed that the last four digits of the account number appear to differ from your actual Chase bank account number. This is because Chase actually sends us what's known as a "Tokenized Account Number" that's attached to your bank account. […]

How Do I Edit My Business Entity?

Business entities in Innago allow you to more accurately record Income, Expenses, and other information that relates to your business, including tax filing information. To edit your business entity:1. From the Innago menu on the left, click "Settings" (the gear icon).2. From the Settings menu, select Bank.3. Click on the three vertical dots located next […]

Is Adding My Bank via Instant Verification Secure?

When adding a bank account, you are given the option to either use Instant Verification or Micro-deposit Verification. When using Instant Verification, you'll be prompted to enter in your online banking details. You may feel some concern and ask how secure is Innago? We can assure you that we use bank level encryption for all […]

How Many Bank Accounts Can I Add to Innago?

In Innago, each bank account you add is assigned to a business entity. You can add up to 6 bank accounts to a single business entity. If a business entity requires more than 6 bank accounts, that entity will need to go through additional verification. Please reach out to your Innago account administrator for assistance.  […]

How Do I Add a Business Entity?

Whenever you add a bank account to Innago, it must be associated with a taxable business entity. That entity could be an LLC, corporation, partnership or sole proprietorship. You'll also need to provide a taxpayer identification number (TIN) for 1099-K reporting purposes. Here’s how you'll add a taxable entity:1. From the Innago menu on the […]

Verifying via Instant Verification

More than 80% of financial institutions offer you the ability to instantly verify your bank account. To do so, you’ll enter in your username, password, and any authentication information your financial institution requires. If you experience an issue adding your bank account to Innago via instant verification, and you've double checked the information you've entered, […]

Verifying via Micro-Deposits

If your bank does not offer the ability to instantly verify your account or if you’d prefer not to do so, you can verify using micro-deposits.You will enter in your account and routing numbers. Two deposits, each less than ten cents will be sent to your account. To verify your bank account via micro-deposits: 1. […]

How Do I Add a Bank Account? – Landlords

Before adding a bank account to Innago, you must first verify your identity. For help verifying your identity, please see the following article here. Once verified, you will have to create a business entity. You can then add a bank account by following these instructions: 1. From the Innago menu on the left, click ‘Settings’ […]

How Do I Add HOA Properties?

Once the HOA feature has been enabled on your account, you can start adding HOA properties and "units" to the system by following the steps below. For instructions on how to enable HOA Tools, please click here. 1. From the Innago menu on the left, click "Properties"2. In the top right corner, click "New Property"3. […]

How Do I Convert Existing Properties Into HOA Properties?

If you have existing properties/units that need to be converted to have HOA Tools available, then follow these steps: 1. From the Innago menu on the left, click "Properties"2. Select the property you wish to convert. 3. In the top right corner, choose "Edit Property"4. Select "Yes" for ‘Does this property have units managed by […]