Waiving Late Fees
Sometimes, it's important to forgive your tenants for late fees. Innago allows you to waive your tenant’s late fees should you wish to do so. 1. From the Innago menu on the left, click ‘Income’.2. Search for and select the invoice with late fees you want to waive.3. On the top of the invoice, click […]
How Can I Prorate my Tenant’s Invoice?
When adding a tenant to Innago, on the right-hand side of the screen you’ll see an option to View/Edit Rent Schedule. This feature allows you to see a list of all the invoices that will be generated for the lease you are creating. Please note, that if your lease is month-to-month, you'll only be able […]
Adding Items / Fees to an Existing Invoice
You may want to attach an additional fee to a tenant’s existing invoice, such as a maintenance fee, parking fee, or a utility bill. To add a fee to a current invoice: 1. From the Innago menu on the left, click ‘Income’. 2. Select the invoice to which you’d like to add a fee. 3. […]
Creating Recurring Invoices
Some items, such as pet fees or water charges, need to be paid by your tenants on a recurring basis. You can add these items as invoices and set them to repeat so that you don’t have to go through the hassle of constantly recreating them. 1. From the Innago menu on the left, click […]
How to Create an Invoice for All My Properties?
To create an invoice for each property in your Innago account, you can: From the Innago menu on the left, click ‘Income’. In the top right corner, click ‘New Invoice’. Under the property dropdown, select ‘All Properties’. You’ll then need to add the details of your invoice, including the Invoice Type, Description, Quantity, Rate and […]
Does Innago Create Invoices for Past Dates?
Innago only auto generates invoices for current and future months. If you need to create any past invoices, you will need to do this by creating new invoices and back dating them. You can also mark them as paid right then if they have already been paid. From the Innago menu on the left, click […]
Creating a New Invoice
Rental invoices are automatically created by Innago. You can create additional invoices for various items such as pet fees, maintenance, electricity, etc. 1. From the Innago menu on the left, click ‘Income’. 2. In the top right corner, click ‘New Invoice’. 3. You must first choose a property, unit, lease, and the tenant(s) for whom […]
I Added a New Property, and My Sub-User Has Not Gained Access. Why?
When adding a sub-user to your Innago account, you can assign properties to which this user will have access. You can either select the ‘All Properties’ option, or individually assign specific properties to the user. • If you select ‘All Properties,’ this user will be granted access to all properties, including new properties that are […]
Sub-User Access Levels
When adding a sub-user to Innago, you can choose from several roles that provide the user with different account access levels. All access levels listed below are limited to the properties you assign to the sub-user.1. Property Manager – This user is able to view, edit and delete elements from all pages in your account. […]
Resend Sub-User Verification Link
If your sub-user has not yet received access to their Innago account, deleted the email by mistake, or is having some other trouble accessing Innago, you can re-send them a verification link to gain access. 1. From the Innago menu on the left, click ‘Users’.2. Select the user you would like to resend a verification […]