How Can I Set Up My Innago Account as a Tenant?
In order to access Innago, your landlord or property manager will invite you to Innago using your email address. Once your email address is provided, we’ll automatically send you an email which includes an activation link, and a Tenant Welcome Packet. We’ve attached a copy of this for you, as well as a Tenant Setup […]
How Can I Review My Payment History?
As a tenant, you can easily review the history of your payments by clicking Payment History from your main menu. After clicking Payment History, you’ll be shown a full list of all your invoices, starting with the most recent invoices at the top of the page. If you click on any of the invoice records, […]
How Can I Affect My Tenant’s Credit Score as a Landlord?
Innago provides the ability for your tenants to boost their credit score by reporting their rental payments to the three major credit bureaus. For more detailed information on the tenant credit reporting feature and how tenants can sign up, click here. Your tenant is the one who ultimately turns off/on their credit reporting feature, but […]
When Should I Contact My Landlord vs. Innago?
Innago is a software tool that landlords and property managers use to manage their properties, however we are not directly involved with any property management. We can only support tenant users for issues directly related to accessing or using our platform. Any concerns about the following should be addressed directly with owners or property managers: […]
How Do I Change an HOA Property to a non-HOA Property?
If you’ve mistakenly created any HOA properties or HOA terms, you can easily convert them back to standard properties and standard lease terms by following the steps below: 1. From the Innago menu on the left, click “Properties”. 2. Click the set of dots next to the property you would like to edit. Click “Edit” from […]
Should I Request a W9 from Innago?
If you’ve been making payments through Innago as a tenant, especially as a commercial tenant, you may think that you’ll need a w9 form from Innago for taxfiling purposes. The property manager or landlord is ultimately the one receiving funds however, so you’d want to contact them instead. Here’s a more detailed explanation of why […]
How Can My Tenant Pay in Installments?
Livble gives tenants the option to pay their rent in weekly installments. If tenants are eligible, all they have to do is select installment payments when choosing a payment method. Once they’ve made their selection, a small window will appear where they can finish signing up directly through Livble. After receiving a confirmation on the […]
How Can I Transfer a Property to Another Account?
There may be times where a property changes ownership or management. When this happens, we can not transfer over any data or records. The new owner or manager must create a new, separate Innago account to agree to our terms of service and undergo identity verification. The new user will then have to manually recreate […]
How Can I Dispute My Credit Report?
If you’re enrolled in Credit Reporting, there could be cases where you might want to dispute a payment that’s reported as missing or late. For example, let’s say you’ve moved out of your old apartment, but your landlord or property manager didn’t expire your lease in Innago. You have an invoice in your account that […]
How Do I Resend the Activation/Verification Link to My Tenant?
When you first add a tenant to Innago, they are sent a “Welcome Tenant Notification” that includes an activation link to verify their e-mail address. If a tenant states that they’re having any trouble with locating the e-mail message, you can easily resend the link via your Tenants page by following the instructions below: 1). […]