Why Aren’t My Tenants Receiving Notifications?
If your tenants aren’t receiving email notifications, it might be due to a couple of scenarios: Non-verified Account If the tenant has not verified their e-mail address by clicking the activation link in their welcome email, no other system generated notifications will be sent to them until they are verified. You can resend an activation […]
How Can I Receive My Security Deposit Refund? – Tenants
Once your landlord has initiated a Security Deposit return online, you’ll be prompted to provide a destination for the funds as soon as you log back into your account. If you choose to receive the deposit electronically, you can choose an existing bank account saved in Innago, or you can add another bank account. Please […]
How Can I Replace My Current Lease Template PDF with a New PDF?
If you have an existing lease template and you want to swap in a new PDF while maintaing all of the electronic fields you’ve set up, you can can easily do that by following the instructions below: 1. From the Innago menu on the left, click “Leases and Files”. 2. Click on the “Templates” tab to […]
Why Do I No Longer See an Older Application on My Applications Page?
If you have an older application that no longer displays when you visit your Applications page, you’ll just need to utilize the search/filter tools at the top of page. Applications will remain on the default display based on the following schedule: For Review – Indefinitely Pending – Indefinitely Approved – 30 Days Decline – 10 Days Lease Created – 3 […]
What Does “Authentication” Pending Mean for My Applicant?
If you happen to see a pending application that specifically says “Authentication Pending”, this just means that the applicant needs to access their application and consent to sharing their reports with you. Our screening partners, Experian, require that all applicants review their reports and give formal consent to share them with you. This provides an […]
How Long Does It Take to Process My Payment? – Tenants
When you submit payments in Innago, the time it takes for funds to leave your account may vary based on your payment method. If you pay via a credit or debit card, you’ll see the payment reflected in your account balance immediately. If you submit an echeck (ACH) payment however, it can take anywhere between […]
How Can I Setup Automatic Payments (Auto Pay)? – Tenants
If you prefer to set up automatic payments instead of manually submitting a payment, you can easily set this up from your Innago profile by following the instructions below: 1. From your Dashboard, either click the “Add Auto Pay” on the page header, or “Settings”, located on the main menu to your left. 2. If you’ve clicked […]
How Will I Be Notified of Someone Being Interested in My Listing?
If you haven’t created a listing yet, click here for instructions. If you’ve already created a listing, you may be wondering how potential applicants will get in touch with you. Each site your listing publishes to will look different, but for the most part, they’ll all have a “Request to Apply” button as shown in […]
Understanding Your 1099-K
Your 1099-K is a gross report of all the electronic deposits you’ve received from Innago during a tax year. Since this is a gross report, this means that any refunds, reversals, credits or any other relevant adjustments will not be accounted for on the 1099-K. It will be best for you to consult with an […]
Why Do ACH Transfers Take Days to Process?
ACH transfers are not like same-network transactions such as when funds are sent via Cash App or Venmo etc., and they can take up to one to three business days to complete. Here’s a rundown of the ACH transfer process: Initiation – The originating party initiates a credit or debit transfer. Batching – The originating institution (or […]