How to Change the Due Date of an Invoice?
If you've already added a tenant's lease terms to Innago (start date, end date, rent amount, etc.) and you want to change the due date for one specific invoice, you can very easily follow these steps! In Innago, navigate to your Income pageFrom the Income page, you'll need to use your Filters to find the […]
How Can I Edit Invoices?
Say you have to prorate an invoice, add an additional fee, or credit a tenant's invoice – you'll need to learn how to edit a single invoice! If you need to make any changes to a single invoice within Innago, you can follow these steps: In Innago, navigate to your Income pageFrom the Income page, […]
Recording An Offline Payment
If your tenant has made a payment outside of Innago (e.g. cash, check, or money order), you can easily record it in Innago. 1. From the Innago menu on the left, click ‘Income’.2. Select the invoice on which you would like to record a payment.3. At the top of the invoice, click ‘Record Payment’. 4. […]
Why Can I Only See 12 Invoices for My Month-to-Month Lease?
If you have set up a month-to-month lease in the system, Innago by default only shows you the next 12 months invoices. Rental invoices will automatically be generated until this lease has been terminated. Please note, your tenant will not be able to see all these invoices on their end, they'll only be able to […]
Viewing Your Invoice History
In Innago, we record and keep a log of all changes made to any invoice. This can be helpful when trying to understand failed transactions, waived late fees, or any other alterations you or another user may have made. Invoice history contains the change or activity that took place, the date it occurred, and who […]
An Invoice is Missing
Sometimes, when you go to the Income page, you won't immediately see an invoice you're looking for. Always remember, Innago displays invoices due in the current month by default. So, if today is April 30th, you will not see May invoices when you first go to the Income page. To search for additional invoices, click the […]
What Does 'Processing' on the Income Page Mean?
‘Processing’ on an invoice means that the tenant has already made the payment for that invoice, but this money has not yet been collected by us. It basically means that we have not yet received these funds from your tenant’s financial institution, and we are still waiting to receive these before we can deposit them […]
Using Filters to Find Invoices
Invoice filters offer a powerful way to generate reports and find the exact invoice you’re looking for. To better filter your invoices, click the filter bar in the top left of the Income page (just below the word 'Income'). Here, you’ll see a number of options: 1. Property – you can view invoices for a specific […]
How Can I Record Additional Payment Methods?
We generally avoid offering those services such as Venmo, Zelle, Paypal, etc; as options as they technically compete with our online payment service. We do have a work around to help you with this. You can select Check or Money Order. Both of these allow you to enter a "Check Number" or "Money Order Number" […]
How Can I Track My Payments?
Want to know when to expect an upcoming deposit after a tenant submits a payment? We’ve got you covered with our Track Payment feature. When a tenant submits a payment, you can track the status of that deposit by navigating to the Invoice from the Income page (be sure to use the Filter at the […]