Adding Owners
Once your HOA properties and units have been set up, it’s time to add your owners to these properties! You can do this with the following steps: From the Innago menu on the left, click ‘Dashboard.’ Choose 'Add Tenants/Owners' in the upper right-hand corner of the screen.Select the property to which you’d like to add […]
How Do I Enable HOA Tools?
Innago is not only for landlords and tenants! We have several users that take advantage of our HOA features as well. For more information on all the ways you can use Innago to manage your HOA, take a look at this brief video: https://vimeo.com/880540754 To enable HOA Tools on your account: 1. At the bottom […]
Separate Contact Information for Each Property
Tenants are provided contact information for the property in which they live. By default, the displayed contact information will be your company contact information (as listed in your profile). You can, however, assign different contact information to be displayed for each property. 1. From the Innago menu on the left, click ‘Properties’. 2. Select the property […]
How Do I Add Late Fees to a Property?
Late fees can be added from your account settings and applied to all properties by default. They can also be added on a property-by-property basis. Property settings will always override account settings, so you can customize as needed. To change late fee settings for your account as a whole: 1. From the Innago menu on […]
How Do I Transfer Security Deposit Funds to a Separate Bank Account?
If your state requires you to store your tenants security deposits in a separate bank account or if you simply wish to avoid your funds from commingling, we can have these funds transferred to you to a separate bank account of your choice. You can select a security deposit bank account by – To assign […]
How Do I Assign a Bank Account to a Property?
You can add multiple bank accounts to Innago. Once added, bank accounts can be assigned to properties and units, allowing you to route funds to the right place. To assign a bank account to a property or unit: 1. From the Innago menu on the left, click ‘Properties’. 2. Then select the property. 3. In […]
How Can I Update The ‘Unit’ Name for a Property?
To update the 'unit' name for a property: 1. From the Innago menu on the left, select 'Properties'. 2. Select the property. 3. From the top right-hand corner of the screen, click 'Edit Property'.4. Here, you can change the 'unit' name of any unit. 5. From the bottom right-hand corner of the screen, click 'Save' […]
Editing Property Details
On every property, you can edit fields like property address, property name, and unit details. 1. From the Innago menu on the left, click ‘Properties’. 2. Select the property you’d like to edit. 3. In the top right corner, click ‘Edit Property’. 4. Here you can edit several property details. You can also set a property image. 5. After […]
Viewing Future Leases
By default, Innago always displays current data. That goes for leases as well. If you can’t find a future lease, use the following steps: 1. From the Innago menu on the left, click ‘Properties’. 2. Select the property, then select the unit of the lease you’d like to view. 3. By default, you will be able to […]
How Do I Delete or Archive a Property?
In some cases, you'll be able to delete properties outright. In other cases, you'll simply archive the property and all it's related data. Delete – The delete option appears when you have created a property without adding any leases to it. This property will be completely deleted from Innago and will not be accessible in […]