Innago Help Center

Advice and answers from the Innago Team

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
post
Filter by Categories
01. Getting Started with Innago / Dashboard
02. Creating and Editing Properties
03. Adding Tenants and Lease Terms
04. Adding your Bank Accounts
05. Applications and Screening
06. Uploading / Signing Leases and Documents
07. Viewing and Creating Invoices
08. Tracking Expenses
09. Tenant Communication
10. Managing Maintenance
11. Marketing your Rentals
12. Team Management
13. Viewing Reports
14. Settings
15. Tenant Management
16. Referrals and Integrations
17. Help Articles for Tenants
A. Adding and Deleting Users
A. Adding, Deleting and Archiving Properties
A. Adding, Editing and Deleting Tenants
A. Creating New Invoices
A. Customizing Application Templates
A. Learning the Basics
A. Messaging your Tenants
A. Notifications
A. Setting up a Document Template
B. Adding / Editing Charges and Fees
B. Adding Lease Terms
B. Creating Messaging Templates
B. Editing Property Details
B. General Settings
B. Managing User Roles
B. Online Document Signing
B. Profile
B. Requesting Applications
C. Assigning Bank Accounts to Properties
C. Editing Lease Terms
C. Late Fees
C. Notes
C. Recording Payments and Managing Invoices
C. Tenant Screening and Reports
C. Uploading and Downloading Documents
D. Applications and Screening FAQs
D. Crediting, Deleting and Exporting Invoices
D. General FAQs
D. Property Settings
D. Renewing and Terminating Leases
D. Renters Insurance
E. HOAs
E. Income FAQs
E. Special Lease Scenarios / Cases
Integrations
Uncategorized

Adding Owners

Once your HOA properties and units have been set up, it’s time to add your owners to these properties! You can do this with the following steps: From the Innago menu on the left, click ‘Dashboard.’ Choose 'Add Tenants/Owners' in the upper right-hand corner of the screen.Select the property to which you’d like to add […]

How Do I Enable HOA Tools?

Innago is not only for landlords and tenants! We have several users that take advantage of our HOA features as well. For more information on all the ways you can use Innago to manage your HOA, take a look at this brief video: https://vimeo.com/880540754 To enable HOA Tools on your account: 1. At the bottom […]

Separate Contact Information for Each Property

Tenants are provided contact information for the property in which they live. By default, the displayed contact information will be your company contact information (as listed in your profile). You can, however, assign different contact information to be displayed for each property.  1.  From the Innago menu on the left, click ‘Properties’. 2.  Select the property […]

How Do I Add Late Fees to a Property?

Late fees can be added from your account settings and applied to all properties by default. They can also be added on a property-by-property basis. Property settings will always override account settings, so you can customize as needed. To change late fee settings for your account as a whole: 1.  From the Innago menu on […]

Can I Add a Separate Bank Account for Security Deposits?

If your state requires you to store your tenants' security deposits in a separate bank account, or if you simply wish to avoid commingling your funds, we can have these funds transferred to a separate bank account of your choice. Furthermore, if you want to keep your security deposits in separate bank accounts for each […]

How Do I Transfer Security Deposit Funds to a Separate Bank Account?

If your state requires you to store your tenants security deposits in a separate bank account or if you simply wish to avoid your funds from commingling, we can have these funds transferred to you to a separate bank account of your choice. You can select a security deposit bank account by – To assign […]

How Do I Assign a Bank Account to a Property?

You can add multiple bank accounts to Innago. Once added, bank accounts can be assigned to properties and units, allowing you to route funds to the right place. To assign a bank account to a property or unit: 1.    From the Innago menu on the left, click ‘Properties’. 2.    Then select the property. 3.    In […]

How Can I Update The ‘Unit’ Name for a Property?

To update the 'unit' name for a property: 1. From the Innago menu on the left, select 'Properties'. 2. Select the property. 3. From the top right-hand corner of the screen, click 'Edit Property'.4. Here, you can change the 'unit' name of any unit. 5. From the bottom right-hand corner of the screen, click 'Save' […]

Where Do I Find an Occupied Unit?

Having trouble finding your list of units on the properties page? To edit the rental amount for a lease, the lease dates, tenants, etc. you'll need to find the unit and term on the Properties page. Once on the Properties page, select the property under which your unit should be found. The property tile should […]

Editing Property Details

On every property, you can edit fields like property address, property name, and unit details. 1. From the Innago menu on the left, click ‘Properties’. 2. Select the property you’d like to edit. 3. In the top right corner, click ‘Edit Property’. 4. Here you can edit several property details. You can also set a property image. 5. After […]